Hot Rod City Customs Return Policy

Please Read Carefully - This information is very important.

• Returns must be made within 30 days of invoice.
• Shipping fees are not refundable.
• All returns must be in re-sellable or like-new condition, without evidence of attempts at installation or use.
• Defective parts or parts sent to you in error will be exchanged or refunded in full.
• Returns after the 30-day return period will be subject to a 25% restocking fee.

How to Return an Order

1. Return the part in the original box with the invoice number clearly marked on the outside of the packaging.
2. Package the returned items properly. When shipping merchandise back to us, please wrap the part(s), place in a sturdy box and secure with tape. Do not leave the part(s) loose in the package. Parts scratched or damaged in return shipping due to inadequate packaging will not be accepted.
3. Parts scratched or damaged due to installation will not be accepted.
4. All returns must be sent pre-paid. We strongly suggest you ship by U.S. Mail using the pre-paid return label or by UPS Ground. All foreign returns must be authorized in advance. No collect shipments will be accepted.
5. Insure the returned part for its full value to protect yourself against loss.
6. Send all returns to Hot Rod City Customs at the address listed below.
7. We CAN NOT and WiLL NOT accept returns on special ordered parts. All sales on specialty or custom parts are final.
8. No refunds will be made without prior written authorization. No refunds will be made without the product being returned to Hot Rod City Customs. Product MUST be in resellable or like-new conditions without evidence of attempts at installation or use. Send request of refund to sales@hotrodcitycustoms.com
9. No returns will be accepted without prior written authorization. Send request for returns to sales@hotrodcitycustoms.com
10. We reserve the right to charge a restocking fee of 25% or refuse any exceptions.

For Further Information Contact:
Hot Rod City Customs of Arizona & Utah - An AZ BIKER & Associates Company
4520 S. 900 W. # 331
Riverdale, UT 84405
Phone: 801-686-2941
Fax: 801-340-0256
Email: customerservice@hotrodcitycustoms.com

Hours: Mon. - Friday 9:00 am - 5:00 pm MST
           Saturday 10:00 am - 2:00 pm MST